Vaping Frequently Asked Questions
Our Vaping Frequently Asked Questions page provides quick answers to the most commonly asked questions by our Customers.
Also, Vaping F A Q Answers are provided below each question in a drop down tab and in many instances contain links to other pages for more detailed information.
In addition, Vaping Frequently Asked Questions page provides a vast array of information on many Topics in the Vaping F A Q Categories. Also, the Navigation F A Q Topics Category explains how easy it to navigate our site with lists of Page Links at your finger tips.
Finally, Accounts & Ordering Info FAQ explains how to perform simple Account related tasks, such as changing your password or billing and shipping information. If your question isn’t answered in one of our Vaping Frequently Asked Questions Categories, please feel free to Contact Us.
Vaping Frequently Asked Questions
So, I’ve Registered My Account, now what?
Upon registration, you will receive a system generated activation link by email with your USER NAME & PASSWORD. Check Your Spam or Trash if you can’t find this email or if using gmail. Once you’ve activated your new account, you can Change Your Password in the ACCOUNT DETAILS tab.
Forget your Password or Trouble Logging In? Use PASSWORD RESET under the Login Button entitled Lost Your Password?
When Is My Credit Card Charged?
Your Credit Card will be charged immediately through our secure, PCI Compliant payment processor. However, it may take a business day or 2 before you see the charge on your Credit Card account. The charge will appear on your credit card statement from our parent company as DCD Enterprises Ltd.
Do You Add Tax?
No one enjoys paying tax any more than we enjoy collecting them! As a registered business in Canada, we are bound by law to collect and submit GST, PST & HST taxes quarterly when applicable.
The GST tax is collected and paid to the Federal Gov’t on all orders. If your Province demands the HST, then it will be added to your order at which ever rate for your territory.
In most cases, PST is not collected.
For all United States Orders, we must collect the (GST 5%) at check-out under Canadian Law.
What Justejuice Payment Methods Do You Offer?
Justejuice Payment Methods
E Transfer is currently our default payment method, not to be confused with Interac Online direct debit. Also, most Banks and Credit Unions offer their Customers this service under the heading, “Transfers.” within your Bank Account Menu.
In addition, you must have online banking set up through your financial institution to send e transfers. Furthermore, once e transfers are set up through your Financial Institution you never need to re-set them up again. And, you can make all future purchases at Justejuice in this manner.
Finally, if you are unfamiliar with e transfers, you can view our Justejuice Payment Methods Page. You can also go to the Interac Information Website to view the Demo.
Please visit our Payment Methods page for more detailed information.
If You Have Any Ordering Questions, Please Contact Us
Note: You must see a “SUCCESS” Page after submitting your order. Otherwise, your order has not been completed and we will not have received it.
Do You Process Back Orders?
Our system does not currently allow, nor do we process back orders.
How Do I Return Products?
Please visit our Justejuice Policies page for more detailed information on product returns and exchanges. Please remember to order small quantities before ordering larger quantities which helps alleviate the need for returns or exchanges.
How Do I Track My Order?
Once your order is processed, you will receive an email with a tracking link to Canada Post or the courier company handling your order. You will be able to track the status and where a bouts of your order. If you don’t receive a tracking email or there’s some kind of problem, contact us for the status of your order.
How Long Before My Order Ships?
Orders usually ship within 1-2 business days at most. Not including weekends and Stat holidays. Large orders can take longer depending on available Products in stock.
Visit our Shipping Info page for more info.
I Received A Wrong Product Or Order?
Although this is very rare, if you receive vape juice you didn’t order, please look over your delivery receipt and compare it to your original order.
You can do this on your My Account dashboard under the orders tab when logged in.
How Much Is Shipping?
Shipping costs at check out varies depending on the size & weight of your order and the shipping method you choose.
At times, we offer Free Shipping as a “Promotional Coupon” when available, to all Canadian destinations via Canada Post. Visit our Shipping Info page for detailed information on shipping services we offer.
How Do I Edit My Account Info
Like many websites, you can edit all your personal information from the user or account Dashboard. The Dashboard is found on My Account Page
From there, log-in to your dashboard anytime and edit your account info. Once logged in you can:
- Change your email
- Change your phone number
- Change your account password
Account Password Reset
How do I retrieve a forgotten or lost Account Password?
Sometimes people forget or loose passwords. To help you get a new password, you can use the password re-set utility entitled Lost Your Password? found on the Login page. This is also found under My Account page if you are not logged in.
Also, our website developers and admin staff can not see your password and therefore, we can not retrieve it for you. On the other hand, if you are unable to reset your own password, we can give you a new one. And by using the password we give you, you can login to your Account and change it.
Also, if for some reason, you’re having trouble and still can not log-in after using Account Password Reset, please Contact Us and we will manually re-set it for you!
Once you’ve logged in with your new password you should change it to something else. Always keep a record of your password in a safe place. Never give others your passwords or let them login as you.
Get a ton of questions answered on our Retail Vape Guides page where you will find links to useful page content. Check it out if you are a new Customer or if you’re not sure where to find the information you’re looking for.
How Do I Get A Membership Account?
Opening your Bronze Membership Account at Justejuice is as easy as 1, 2, 3, 4!
From The Main Menu
- Click on the My Account link
- Upon registration, you will receive an Activation link by email. Then *another email* with your login info
- After Creating Your Membership Account you can edit the following from the “My Account Page”
- Complete the Billing & Shipping Info. You can also change your Password. Remember to Keep It In A Safe Place.
You can then log-in anytime using the email address & password you’ve created. Easily change your password or any information.
Do I Need An Membership Account?
You must open an account membership before you can add products to your cart and check-out.
Reason: This creates a shipping profile and our system doesn’t allow any orders without one. Our system is designed to respond to orders by sending automated notification emails.
We need to have some basic information about you and where to ship your products. We need to be able to contact you if necessary. Please save your password in a safe place.
Once you’ve logged into your account you can edit your billing and shipping information.
Please Note: If you are not an adult or the age of majority in your Province or State do not open an account with us. We verify the age of all first time orders and if you are not an adult, you will simply loose your money!
Need Help? Contact Us